Shipping & Returns

IMPORTANT: Without the opening video, refunds, exchange or returns will be not be entertained.

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ORDER CANCELLATION POLICY

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1. Currently we are not allowing any cancellation of product once ordered.

2. Shipping charges are non-refundable once the order is dispatched.

 

RETURN POLICY

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1. Currently we are not allowing return of products. The product can only be returned if it is damaged (opening video is mandatory). You can contact us on Whatsapp/send and E-mail to create a return/exchange for the same.

2. We can exchange the product if you have any size issues. We will dispatch the exchange item only after we receive the product back from you. You can raise an exchange request by contacting us on Whatsapp at 91-9982337999 or by sending an email at amaraa.online@gmail.com. 

3. Shipping charges are non-refundable once the order is dispatched.

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EXCHANGE POLICY

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Package Opening Video: Please record your video while opening the parcel. While making the video, proper name slip and order number should be visible. Without the opening video,  exchange or return will be not be entertained.

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Eligibility: To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. Original tags and invoices should be intact.

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Please raise an exchange request within 24 hours of receiving the product. Once we receive your exchange shipment, we will provide you a newly ordered product subject to purchase amount within 7-10 working days if available or we will issue a refund.

 

Shipping & COD charges:

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Package Opening Video: Please record your video while opening the parcel. While making the video proper name slip and order number should be visible.

Without the opening video,  exchange will be not be entertained.

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Damaged Courier Package: If your order reaches you in a bad condition or if the packaging is damaged or tampered with, please refuse to accept the package. Mail us at amaraa.online@gmail.com mentioning your Order ID. Once we receive the package a replacement will be shipped subject to availability at no additional cost to you or we will issue a refund if the product is not available. 

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Defective or Damaged Product: If you receive any defective product, do contact us immediately by mailing us at amaraa.online@gmail.com with your Order ID and send us the package opening video and a snapshot of the defect.

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Once confirmed over e-mail from our end, please ship the product back to us within 7 days at the address mentioned below:

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Mytri LLP,

50-18-12,
Near Brindavan park,
TPT colony,
Near Eenadu,
Seethammadhara,
Visakhapatnam 530013

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Mention the order details & complete shipping address on the packet as stated below 

Order Number and the Name used while placing the order  

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Shipping Address :
Mytri LLP,

50-18-12,
Near Brindavan park,
TPT colony,
Near Eenadu,
Seethammadhara,
Visakhapatnam 530013

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After the product reaches us, it would go for a thorough quality check as mentioned earlier and only after it’s approved; it’ll be eligible for exchange/refund.

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After the product reaches us, it would go for a thorough quality check as mentioned earlier and only after it’s approved; it’ll be eligible for exchange/refund.

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Note: The following conditions apply for all returns (damaged) and exchange requests:

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1. Package opening video is a must for all returns (damaged) or exchanges. Without the video return or exchange will be not be entertained.

2. The items should be unused and in original condition.

3. Once we have received the products a quality check will be done by our team. If found ok we will process the refund or exchange.

4. The product should have the original packaging and tags in place. Items without the original tags will not be accepted for return or exchange.

5. Exchange requests that are not raised within 24 hours of receiving the product will not be accepted.

 

INTERNATIONAL ORDERS

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If unfortunately you have to cancel an order, please do so before your order is shipped. If you cancel your order before your product has been shipped, we will refund the entire amount. If in case you want to return the products, the shipping, customs or any other additional charges will have to be borne by you. Once we have received the products a quality check will be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us. Shipping charges are non-refundable.

If you receive any defective product, do contact us immediately by mailing us at amaraa.online@gmail.com with your Order ID and send us the package opening video and a snapshot of the defect. We do not have an exchange policy for international customers.

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DISCLAIMER

• Our products are packed in a secure tamper proof packaging. If you find the package to be tampered with, please do not accept delivery and return it back to the delivery person.

• Please email us at amaraa.online@gmail.com mentioning your Order ID and we’ll do the needful.

• If the delivery has been accepted, it will be assumed that the parcel was received in a secure manner.

• We are not liable for any delays in delivery by the Courier Company, but will definitely help you track down a package through our Logistics partner.